Terms of Service & Privacy Policy

Effective from 13 July 2026

1. Provider and definitions

The Zalendar platform — websites with an online booking system for salons and service providers — is operated by Embly s.r.o., [FILL IN: registered office], Company ID: [FILL IN: IČO], Slovakia (the “Provider”, “we”). A “Customer” is a salon or business that has created an account. A “Client” is an end visitor of a Customer's website who books an appointment. By registering an account the Customer agrees to these terms.

2. The service

The service includes: the Customer's website on an assigned subdomain (with the option to connect a custom domain), a choice of design templates, a content editor, an online booking system with staff calendars, e-mail notifications to Clients (confirmation, reminder, cancellation), optional Google Calendar synchronisation and an administration interface (dashboard). The scope — the number of staff calendars — is determined by the selected package.

3. Registration and account

The Customer agrees to provide accurate information at registration and keep it up to date. The public website is activated after e-mail verification. The Customer is responsible for protecting their login credentials and for the actions of anyone they grant access to their account (including staff accounts). Passwords are stored exclusively as strong cryptographic hashes (bcrypt).

4. Free trial and subscription

A new account receives a free 1-month trial with full functionality, no payment card required. If the trial expires without an active subscription, the public website is switched off; all data and dashboard access remain available until the account is deleted. Subscriptions run in monthly periods according to the packages listed in the current price list on this website. Price changes will be announced at least 30 days in advance and apply from the next billing period.

5. Payments

Subscription payments are processed by Paddle acting as Merchant of Record — Paddle is the contractual seller of the subscription, collects the payment, applies applicable VAT based on the Customer's country and issues tax invoices. Subscriptions renew automatically; they can be cancelled at any time via the link in any Paddle receipt or by contacting the Provider — after cancellation the service continues until the end of the paid period. Paid periods are non-refundable unless mandatory law provides otherwise.

6. Customer content

The Customer is responsible for the content of their website (texts, photos, logo, price list) and warrants holding the necessary rights to it. The Customer grants the Provider a non-exclusive licence to store and display the content to the extent necessary to provide the service. Using the service to distribute unlawful, misleading or third-party-rights-infringing content is prohibited; in case of serious violation we may suspend the public website and request a remedy.

7. Availability

We operate the service with professional care and aim for maximum availability, but do not guarantee uninterrupted operation. Planned maintenance is performed outside usual business hours where possible. Data is backed up daily. The Provider may develop the service and change its features as long as its agreed scope is not substantially reduced.

8. Data protection

Customer data (salon accounts): for the Customer's registration and billing data the Provider acts as controller. We process company and contact details, login credentials, account settings and usage records (e.g. logins) for the purposes of providing the service, billing and security — the legal bases are performance of a contract (Art. 6(1)(b) GDPR) and our legitimate interest in service security (Art. 6(1)(f)).

Client data of salons: for end-client data (name, phone, e-mail, booking details) the Customer (salon) is the controller and the Provider processes it as a processor under Art. 28 GDPR. This section constitutes the data processing agreement: we process such data only on the Customer's documented instructions (i.e. use of the service's features), for booking management and notifications; persons with access are bound by confidentiality; we maintain appropriate technical and organisational measures (encrypted transport, access control, password hashing, backups, logging); we assist the Customer with their obligations towards data subjects; upon account deletion the data is erased.

Sub-processors: a hosting provider with servers in the EU, an e-mail (SMTP) provider, Paddle (payment processing) and Google Ireland Ltd. (Google Calendar — only where the Customer enables synchronisation). We keep this list up to date and inform Customers of material changes. Any transfers outside the EU rely on the EU Standard Contractual Clauses.

Data subject rights: access, rectification, erasure, restriction of processing, portability and objection. Requests are handled without undue delay, at the latest within one month. Complaints may be lodged with the Office for Personal Data Protection of the Slovak Republic (dataprotection.gov.sk).

9. Cookies

The platform uses only technical cookies strictly necessary for the service: the login session cookie in the dashboard and a temporary session cookie on salon websites (created only when a booking is made). The promo website stores the selected language in the browser (localStorage). We use no analytics or marketing cookies; strictly necessary cookies do not require consent. The Paddle checkout uses its own cookies during payment under Paddle's own policies.

10. Term and termination

The contract is concluded for an indefinite period. The Customer may cancel the account at any time by requesting deletion — the account and all data (including Client data and photos) will be irreversibly erased. The Provider may terminate with 30 days' notice, or suspend an account immediately in case of serious breach of these terms or abuse of the service. Data of accounts with an expired subscription is retained until the account is deleted.

11. Liability

The Provider is not responsible for the content of Customers' websites or for the services Clients book with salons. The Provider's liability for damage caused by the operation of the service is limited to the subscription fees paid by the Customer in the last 12 months; liability for lost profit and indirect damage is excluded to the extent permitted by law. These limitations do not apply to damage caused intentionally.

12. Changes to these terms

We may reasonably amend these terms, in particular when the service's features or legislation change. Changes will be announced by e-mail or in the dashboard at least 14 days in advance; a Customer who does not agree may cancel their account before the change takes effect.

13. Governing law

These terms are governed by the law of the Slovak Republic and disputes fall under the jurisdiction of Slovak courts. Mandatory consumer-protection provisions of the Customer's country, where applicable, remain unaffected.

14. Contact

Embly s.r.o.
[FILL IN: registered office]
Company ID (IČO): [FILL IN: IČO]
E-mail: [FILL IN: contact e-mail]